After-Sales

Support After The Machine Ships

A vending machine earns for years. What matters after delivery is whether parts and answers arrive quickly — so we keep both in-house.

Support

What We Provide

Genuine Spare Parts

Parts are made and stocked by the same plant that built the machine, so replacements match the unit you have.

Remote Technical Support

Faults are usually diagnosed remotely first. Send us photos or a short video and we will tell you what to check or replace.

Documentation

Machines ship with the documentation needed to install, operate and service them.

Fleet Support

Operators running several machines get help across the whole fleet, not just the newest unit.

Video Walkthroughs

Where a fault needs a hand, we can walk your engineer through the machine on a live video call.

Training

We can take your service team through the machine before it goes into service.

Faults

What Happens When Something Breaks

01

Tell Us

Send the machine model, a description of the fault and photos or a short video.

02

We Diagnose

We identify the part or the procedure needed and confirm it with you.

03

Parts & Guidance

We dispatch the part with fitting guidance, or talk your engineer through the job.

Warranty length, what it covers and how fast parts are dispatched depend on the model and the order, so they are stated in your quotation rather than published as a single figure that will not match your contract.

Need A Part Or An Answer?

Tell us the model and what has happened. We will tell you what is needed and how quickly it can be with you.

Contact Us